Help
Short answers about what Seller Spring does today.
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Questions
Which files can I upload?
The All Listings report from Amazon Seller Central, as the .txt file Amazon gives you, or the active listings download from eBay Seller Hub, as a .csv file. Upload the file exactly as it downloads. Opening it in a spreadsheet first can turn long barcodes into numbers like 5.05559E+12, and then they cannot be read back.
Is my file sent anywhere?
For the quick check, no. Your file is read in this browser tab. Nothing in it is sent to Seller Spring or stored, and closing the tab clears it. We record only that a file was checked and when, so we can count how often the tool is used. A Temu-ready file request is different. That file is sent to our UK server and kept for 14 days so our team can prepare and check it, and product text may be processed by OpenAI to write titles and descriptions. If your export has no photos, we look up photos from the product codes in your Amazon file. Each product's ASIN (and nothing else about you or your file) is sent to a photo look-up service (Keepa, Rainforest, Firecrawl or ScrapingDog) to find its public Amazon photos. Where more than one look-up service is set up, we try another if one is unavailable. The photo copies we make for your file are kept for 30 days: the links in the file stop working then, unless you press Refresh photos on the file, which keeps them for another 30 days.
What does the gap sheet show?
Every listing in your file, with the fields Temu needs that the listing is missing, such as a barcode, a weight or a category. Download it as a CSV and fix missing fields in your own spreadsheet.
What does workspace setup save?
Your business name, a contact name, where you sell and roughly how many listings you have. Nothing is saved until you review the details and confirm them.
When can I download a file for Temu?
The Temu file download is available only when the listings pass the checks shown on Upload.
How does the free allowance work?
A new workspace starts with a free allowance, not a trial that needs a card. From the website you get 25 listing rows (each variation counts as a row) for 7 days. From a Temu team link you get 200 listing rows for 14 days. A Temu business development tester gets 300 listing rows for 30 days. The listing rows need no card and are not charged. A title improvement inside the free allowance is charged at the normal price unless the app shows it as free before you confirm. When the days or the rows run out, pick a plan to keep going; the files you made stay yours to download. Billing shows how many days and rows you have left.
Which titles does Titled change?
Titles that already score 85 or more are left as they are. Below 85 we try up to 2 rewrites and keep one only if it scores higher than your title. A rewrite that stays under 80 is kept only when it is a clear gain: it adds the product type from your category, or it gains 15 points or more with no part of the score worse. Otherwise your title stays. What a card paid for it goes into your wallet (which pays for extra Upload rows), and an included title goes back to your allowance. One exception: if your title has promotion or postage wording, or a claim Temu does not accept, we may take those words out even when our score for the new title is lower. That counts as a title improvement, like any other change; only a change to punctuation or spacing is free. We never guess facts about your product. If a title needs a size or quantity we cannot confirm, we keep your title, list exactly what is missing in your change report, and what you paid for that title goes into your wallet or back to your allowance.
Does Titled flag claims Temu does not accept?
Yes. Temu does not accept claims such as “eco friendly”, “sustainable”, “biodegradable” or “recyclable” in a title. When you score a title, we list every one we find in your title and key words, and mark it in your title. For a connected store, and in the change report for a file order, each product lists the claims we found and what we did. We take a claim out of a suggested title only where the rest still reads whole. Where taking it out would change what the title says, we leave it and name it, so you can change it yourself. The score does not change because of a claim.
How often are recommended titles refreshed?
We refresh our recommended titles every week based on what’s trending on Temu. Each week we pull in the top search terms and feed them into your titles where they’re relevant. We recommend updating your titles every 1–2 months to stay aligned with what customers are searching for. Trending search terms are added to the titles of connected stores on a paid plan, not during a free trial or free allowance. Connecting a new store needs Growth or above.
What do extra titles cost?
Each plan includes title improvements every month: Seller 250, Growth 1,000, Scale 5,000. After that an extra title costs 25p. On Growth and Scale it costs 17.5p (30% off). For example, 1,000 extra titles are 1,000 × 25p = £250.00 on Seller or a free trial, and 1,000 × 17.5p = £175.00 on Growth. Listing rows in Upload are a separate allowance, also 25p each over your plan. Scoring a title is free. If you are a tester, you have 300 title improvements a quarter instead of a monthly allowance.
How are my titles updated when I connect my Temu store?
Press Connect and Temu’s own sign-in and approval page opens. You sign in with Temu and approve. Seller Spring never sees your Temu password. Temu sends us back a one-time code and we swap it for an access token that only works for your shop. We keep the token encrypted. We read your product list and each product’s current title and details, and we change one thing: the Product name. Titled never sends your description, photos, prices or stock. Exporting approved listings from Approvals is a separate feature. To edit a title, the connection needs Temu’s product management permission; if it is missing we say so and ask you to reconnect. Titled suggests titles and you approve, edit or skip each one. Only the ones you approve are sent, when you press Send to Temu. Before each one we check the title on Temu is still the one we suggested from, and if you changed it since we leave it alone. You can undo any change. Nothing is sent to your store without your approval. We send the title straight away and read it back from Temu. Whether it shows at once or waits for Temu to review it is Temu’s decision. When Temu is reviewing a change we tell you, and shoppers keep seeing the old title until it passes. We do not know Temu’s review times, so we do not promise one. Press Disconnect on the Connections page. We delete the access token at once and stop reading or changing your shop. You can also remove our access from your Temu Seller Center account. Titles already changed on Temu stay as they are unless you undo them.
How do I update titles without connecting my store?
1. In Temu Seller Center, go to Products > Add products via upload. 2. Click the third tab: Edit products via upload. 3. Under “Select the module to edit”, tick Product name. It only ever changes the Product name. 4. Under “Select the products to edit”, choose the products to update. 5. Click Generate spreadsheet and download the file. 6. Upload that file to Titled. Titled gives you the same spreadsheet back with only the Product name column changed, and a change report. To use it, go to Products > Add products via upload > tab 3 “Edit products via upload” > step 2 “Upload your spreadsheet”.
Can I talk to someone?
There is no chat or phone line yet. This page is fixed help text.
How-to guides
Video guides (5 short films)
Short films, about a minute each, with captions. Each one also sits next to the tool it covers.
Seller crash course
Download active listings from eBay
- In eBay Seller Hub, open the active listings download.
- Download the active listings file as CSV.
- Choose the downloaded CSV on Upload without opening and saving it in a spreadsheet.
Download the Amazon All Listings report
- In Amazon Seller Central, request the All Listings report.
- Download the report as the tab-separated .txt file Amazon provides.
- Choose the original .txt file on Upload. Use the All Listings report (the Active Listings report also works); other Amazon reports are a different format.
Download products from Shopify
- In Shopify admin, open Products, then Export.
- Download the products CSV.
- Choose that CSV on Upload.
Download products from WooCommerce
- In WooCommerce, open Products, then Export.
- Download the products CSV.
- Choose that CSV on Upload.
How Temu connection works
- Local sellers can sign in to Temu Seller Center and open System Management, then Authorization Management.
- Choose Authorize a new app, select the app and review the permissions shown for the current store.
- Submit the authorization. Manual authorization shows an access token; callback authorization returns to the app.
- The Temu authorization list shows granted permissions and expiry. You can revoke an app there.
Read the Settled working paper and nine boxes
- Choose the VAT scope and period, then choose a Temu Reports Repository settlement report in CSV or XLSX.
- Calculate figures and check the covered transaction dates, included transactions and excluded transfers.
- Read Boxes 1 to 5 for VAT due, reclaimed and net VAT. Read Boxes 6 to 9 for values of sales, purchases and Northern Ireland EU goods movements.
- Review the working paper summary by VAT treatment and its checks, notes and warnings.
- Download the working paper and row workings for review. Check the accounting import files before posting.



