Temu says why a row was refused in its processing results file. Find the reason below.
Package weight is missing or zero
How Temu puts it. Temu will not take a package weight of 0 or an empty one. It often shows as error 150010026.
Why it can happen. Your export had no weight, and we could not work out a safe one for this product. Weights we estimated are marked "(estimated)" in the Summary tab.
Where it shows in your file. Row detail tab, Notes: "Package weight is missing and could not be estimated."
What to do.
- Open the row in Complete product information and type the real packed weight.
- Or add the weight to your export and send the file again.
- Treat a weight we estimated as a guide only. Check it against the real parcel before you publish.
Package length, width or height is missing
How Temu puts it. Temu asks for all three sides of the packed parcel and refuses a row with one missing.
Why it can happen. Your export had no package size, and we could not estimate one for this product.
Where it shows in your file. Row detail tab, Notes: "Package length is missing and could not be estimated." (or width, or height).
What to do.
- Measure the packed parcel and enter the three sides in Complete product information.
- Or add the sizes to your export and send the file again.
A photo is missing or cannot be loaded
How Temu puts it. Temu says a main image is missing, or that an image link is not valid or cannot be opened.
Why it can happen. We keep a copy of each photo for 30 days so Temu can read the links in your file. After that date the links stop working. A row can also have no photo at all.
Where it shows in your file. Summary tab: "Photo links work until" and "Listings without a photo".
What to do.
- If your file is less than 30 days old, open Upload and press Refresh photos on its card (it is offered from 20 days on). The links in the file you already have then keep working.
- If the links have already stopped, send your export again and we make new copies.
- For a listing with no photo, add one in Seller Center.
A photo is too small, not square or too big
How Temu puts it. Temu wants JPG or PNG photos that are square, at least 800 pixels on each side and under 3 MB.
Why it can happen. Our copies are made to those rules. A photo that was very small to begin with can still come out too small.
Where it shows in your file. Row detail tab, Notes: "An image link is not an https JPG or PNG address" or a note about a photo below Temu’s minimum.
What to do.
- Replace the photo with a larger one in Seller Center.
- Or use a bigger original in your export and send the file again.
A photo shows another marketplace, a link or a phone number
How Temu puts it. Temu refuses photos with another marketplace’s name or badge, a web address or a phone number on them.
Why it can happen. Photos copied from other marketplaces often carry a badge or a banner.
Where it shows in your file. Summary tab, Photo checks (when the photo checks are on), and the Row detail notes.
What to do.
- Replace or edit those photos so the marks are gone.
- Put a clean product photo first.
The category is missing or not found
How Temu puts it. Temu cannot place the product because the category is empty or is not one it knows.
Why it can happen. We write a category path only when we are sure of it. Otherwise the cell holds the product’s own words, which Temu cannot always match.
Where it shows in your file. Template tab, category columns, and the Row detail tab.
What to do.
- Open the row in Complete product information and choose the category.
- Check the attributes Temu then asks for.
The brand or trademark is not accepted
How Temu puts it. Temu says the brand is not authorised for your store or the trademark does not match.
Why it can happen. Brand and trademark are chosen in Seller Center from the list your store has. We do not guess them.
What to do.
- Pick the brand and trademark in Complete product information.
- If the brand is not in your list, add or apply for it in Seller Center first.
The shipping template is missing
How Temu puts it. Temu says there is no shipping template, or the one named does not exist.
Why it can happen. We fill the shipping template only when your Temu template offers exactly one. With none or several we leave it for you.
Where it shows in your file. Row detail tab, Notes about the shipping template.
What to do.
- Choose the shipping template in Complete product information.
- If you added a shipping template after you downloaded your blank Temu template, upload the blank template again before you send your next file.
The price is missing, zero or not a number
How Temu puts it. Temu says a price is required or is not valid.
Why it can happen. Your export had no usable price for the row, or the price was written with a comma for the decimal point or in another currency.
Where it shows in your file. Row detail tab, Notes; Summary tab, Price working.
What to do.
- Enter the price in Complete product information.
- Or fix the price in your export (write 12.50, with a full stop, not 12,50) and send the file again.
- If your prices are not in pounds, tell us before you send the file.
The quantity is blank, so the product shows as out of stock
How Temu puts it. Temu saves the row, but the product shows as out of stock.
Why it can happen. Your export had no stock figure for the row. Amazon exports leave it out for items fulfilled by Amazon.
Where it shows in your file. Row detail tab, Notes: the quantity is missing.
What to do.
- Enter the quantity in Complete product information.
- Or add the stock to your export and send the file again.
A title, bullet point or description has wording Temu does not allow
How Temu puts it. Temu refuses text with certain claims or words, such as eco friendly, sustainable or guarantee.
Why it can happen. We take a banned claim out only where the rest of your text still reads whole. Anything else is left as you wrote it and listed for you.
Where it shows in your file. Summary tab, Restricted wording: what we removed and what to check.
What to do.
- Change the wording in Complete product information.
- Or change it in your own export and send the file again.
The variation, or a repeated SKU, is rejected
How Temu puts it. Temu says a variation name or value is not allowed, or that two rows share one SKU.
Why it can happen. Temu’s template has two variation slots, and each SKU must be unique. A product with three options, or an export that repeats a SKU, will not fit.
Where it shows in your file. Row detail tab, Notes about the variation theme.
What to do.
- Check the variation columns for the product in Complete product information.
- Give each variant its own SKU.
- For a product with three options, put two of them together in one value (for example "Small / Cotton").
The country of origin is wrong or not accepted
How Temu puts it. Temu refuses a country it does not list, or you spot the wrong one.
Why it can happen. When your export has no country of origin we fill in our best estimate. The Summary tab says so, in one line.
Where it shows in your file. Summary tab, "Country of origin we estimated".
What to do.
- Change it in Complete product information.
- Or add the country of origin to your export and send the file again.
The tax code looks wrong for the product
How Temu puts it. Temu accepts the row, but the tax code does not suit the product.
Why it can happen. We write "Standard goods" on every row, and "Books" for books with an ISBN. Goods that are zero-rated in the UK, such as children’s clothing and most food, may need a different code.
What to do.
- Check the tax code in Complete product information.
- If Temu refuses the code, tell us which product it was.
Certificates and safety documents are asked for
How Temu puts it. Temu asks for a certificate, a safety document or a compliance statement.
Why it can happen. These cannot go in through an Excel file.
What to do.
- Add them under Product Compliance in Seller Center.
Rows were saved as drafts
How Temu puts it. Temu saved the row but did not publish it.
Why it can happen. Temu publishes a row only when everything it needs is there. Anything missing makes it a draft.
What to do.
- Choose Complete product information in Seller Center. It lists what each draft still needs.
- Fix the rows there, or read the reasons in the processing results and fix your file.
Still stuck? Report a problem and quote your file number (it is on your file card in Upload). Do not send customer details.
